How can we help?

Tell us what happened and we will reply by email, usually within one working day. You do not need an account to write to us.

Before you write

A statement would not convert. Scanned statements — photographs or images rather than a PDF from your bank — cannot be read. Ask your bank for the e-statement they email, and it will convert.
You were charged but the download failed. Nothing is debited until the file is in your hands, and you are never charged twice for the same statement. Write to us with the reference and we will put the credits back.
The sign-in link did not arrive. Check spam first. Links expire, and each one works only once.
You want your team on one balance. Say so here with their email addresses and we will set it up.

Email support@xvertapp.com directly if you prefer. It reaches the same place.